Refund and Returns Policy

Section 01Overview

At Papel Espresso, we want you to be completely satisfied with your purchase. If for any reason you are not, you can return your items within 15 days (Mon–Sat) of receipt for a full refund. Below you will find all the necessary information regarding our return process.

Section 02Conditions for Returns

1. We accept returns for defective and non-defective products. The product condition should be unused and new.
2. Return method: by Returns and Cancellations Form.
3. Customers do not have to pay for defective products or wrong products sent by us.
4. Customers have to pay the actual cost of return shipping when they purchased the wrong product, it does not fit, or they no longer want the item.
5. Items must be returned within 15 days (Mon–Sat) from the date you received your order.
6. The customer has the right to return any item if: the product arrives damaged and unusable, or the product does not match the pictures and specifications listed.
7. Products not eligible for return: a product that matches specifications and has no manufacturing defect; a product used in a way that changes its specifications or damages it; any product from which the serial number has been removed.
8. Items should be returned in their original packaging to avoid damage during transit.

Section 03Non-Returnable Items

Certain items are not eligible for a return, including:

• Gift cards
• Sale items (unless they are defective or damaged)

Section 04How to Initiate a Return

1. Request a Return: Complete our Returns and Cancellations Form.
2. Receive Return Authorization: Our team will review your request and, if approved, provide you with a Return Authorization Number (RAN) and detailed instructions.
3. Package Your Return: Include the item(s) and the original packing slip in a secure package. Clearly write the Return Authorization Number on the outside.

Section 05Shipping Returns

The cost of return shipping is the responsibility of the customer unless the item is defective or incorrect. We do not charge restocking fees.

We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for returns lost in transit.

Section 06Processing Your Return

Inspection: Once we receive your return, we will inspect the item(s) to ensure they meet the conditions of our return policy.

Refund: If the return is approved, we will process a refund to your original method of payment. Please allow up to 10 business days (Mon–Sat) for the refund to appear. It may take additional time for your bank to process.

If more than 10 business days have passed since we approved your return, please contact us at [email protected].

You are responsible for any loss of value of the goods if this loss occurs due to transit.

Notification: You will receive an email confirmation once your return has been processed and your refund has been issued.

Damages and Issues: Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Section 07Exchanges

We offer exchanges. If you want to exchange an item, please follow the return process for a refund and place a new order for the desired item.

Section 08European Union 14-Day Cooling Off Period

If merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The item must be in the same condition as received, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

Section 09Contact Information