Refund and Returns Policy

At Papel Espresso, we want you to be completely satisfied with your purchase. If for any reason you are not, you can return your items within 15 days  (Mon-Sat) of receipt for a full refund. Below you will find all the necessary information regarding our return process.

Conditions for Returns

1. We  accept returns for defective and non-defective products. The product condition should be unused and new.
2. Return method: by mail
3. Customers do not have to pay for defective products or wrong products sent by us.
4. Customers have to pay the actual cost of return shipping when the customers purchased wrong products, it does not fit or they no longer want the item.
5. Return Period: Items must be returned within 15 days  (Mon-Sat) from the date you received your order.
6. Condition: The customer has the right to return any item in one of the following cases:
   The product arrives damaged and unusable by the seller. Receiving a product that does not match the pictures and specifications listed by the seller. 
7. Products not eligible for return: A product that matches the specifications stated on the website and has no manufacturing defect. A product that has been used by the buyer in a way that leads to changing its specifications or damaging it partially or completely. In addition, any product from which the serial number has been removed.
8. Packaging: Items should be returned in their original packaging to avoid damage during transit.

Non-Returnable Items

Certain items are not eligible for a return, including:

• Gift cards
• Sale items (unless they are defective or damaged)

How to Initiate a Return

1. Request a Return: To start a return, please contact our customer service team at Mail: [email protected] or Call at +1 (678) 666 0033 with your order number and the reason for your return.
2. Receive Return Authorization: Our team will review your request and, if approved, provide you with a Return Authorization Number (RAN) and detailed instructions on how to return your item.
3. Package Your Return: Include the item(s) and the original packing slip in a secure package. Clearly write the Return Authorization Number on the outside of the package.

Shipping Returns

You must return to 30, N Gould St Ste N, Sheridan, WY 82801, USA.

The cost of return shipping is the responsibility of the customer unless the item is defective or incorrect.

We do not charge Restocking fees.

Shipping Method: We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for returns lost in transit.

Processing Your Return

Inspection: Once we receive your return, we will inspect the item(s) to ensure they meet the conditions of our return policy.

Refund: If the return is approved, we will process a refund to your original method of payment. Please allow up to 10 business days  (Mon-Sat) for the refund. Please remember it can take some time for your bank or credit card company to process.

If more than 10 business days (Mon-Sat) have passed since we’ve approved your return, please contact us at [email protected]

You have to pay for any loss of value of the goods if this loss of value happens due to the return transit of the goods.

Notification: You will receive an email confirmation once your return has been processed and your refund has been issued.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

We offer exchanges. If you want to exchange an item, please follow the return process for a refund and place a new order for the desired item.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Address:

30 N Gould St Ste N, Sheridan, WY 82801 USA

EIN:61-2210836
Business Registration: 2024-001495809

Contact:

Phone: +1 (678) 666 0033

Mail: [email protected]

Business hours: (Mon-Sat), 9:00–17:00 (GMT-05:00) Eastern Standard Time (New York).Thank you for choosing Papel Espresso.  We look forward to providing you with exceptional service.We appreciate your business and are committed to providing you with the best service possible.